Contact Us

Coronavirus (Covid-19), Important Notice.

We are continuing to provide the best customer service, however under the current circumstances our delivery lead times may be longer than usual. Please bear with us, your deliveries will be with you as soon as possible. However due to high demand, and as per the government advice our customer service team is working from home, and currently is only contactable through email at , they will aim to respond to all your enquiries as soon as possible
Thank you for your patience and support.

Whatever issues you may have with your purchase, in need of advice or something else, we’re here to make sure you get the best experience with us.

Order tracking

If your query relates to tracking an order, please email us at and in the Subject, please write "Order Tracking".

Placing an order

If you are experiencing difficulties placing an order, please email us at with Subject as "Order Placing" and mention details of the problem, and we will try our best to resolve it as quickly as possible.

Technical support

If you have any queries or problems with an electrical product, pllease email

General queries/ comments

If you'd like to ask us a question or make a comment on your experience of using the Retail Direct website, please contact us through one of the methods below:

By Email

Send an email to our Customer Service team at We aim to respond to your email within 24 hours of receipt. (Mon-Fri, excluding bank holidays).

By Post

Write to us at:

Retail Direct

Unit 11 Woodford Trading Estate,

Woodford Green