Contact Us

Whatever issues you may have with your purchase, in need of advice or something else, we’re here to make sure you get the best experience with us.

Order tracking

If your query relates to tracking an order, please email us at and in the Subject, please write "Order Tracking".

Placing an order

If you are experiencing difficulties placing an order, please email us at with Subject as "Order Placing" and mention details of the problem, and we will try our best to resolve it as quickly as possible.

General queries/ comments

If you'd like to ask us a question or make a comment on your experience of using the Retail Direct website, please contact us through one of the methods below:

By Email

Send an email to our Customer Service team at We aim to respond to your email within 24 hours of receipt. (Mon-Fri, excluding bank holidays).

By Post

Write to us at:

Retail Direct

Unit 11 Woodford Trading Estate,

Woodford Green