Whatever issues you may have with your purchase, in need of advice or something else, we’re here to make sure you get the best experience with us.
If your query relates to tracking an order, please email us at email@example.com and in the Subject, please write "Order Tracking".
Placing an order
If you are experiencing difficulties placing an order, please email us at firstname.lastname@example.org with Subject as "Order Placing" and mention details of the problem, and we will try our best to resolve it as quickly as possible.
General queries/ comments
If you'd like to ask us a question or make a comment on your experience of using the Retail Direct website, please contact us through one of the methods below:
Send an email to our Customer Service team at email@example.com. We aim to respond to your email within 24 hours of receipt. (Mon-Fri, excluding bank holidays).
Write to us at:
Unit 11 Woodford Trading Estate,