Delivery Information

    • Free delivery on all UK Mainland orders.

 
    • All orders are sent out securely by our trusted couriers.

 
  • Online delivery tracking provided.

 

To cater the needs of all customers, we offer two delivery options at checkout so you can choose one which best suits your requirements. Please find below our delivery options and the cost if applicable.

Delivery options

    • 1

      2 to 4 Working Days - Free

      In this option we will deliver your product free of charge but it will take 2 to 4 working days for the product to be delivered.



 
  • 2

    Next Working Day Delivery - £4.95

    If you require your desired product to be delivered next working day please place your order before 3pm*.

    The delivery charge for next working day is £4.95 at the time of placing order. (This option does not include delivery on Saturday or Sunday).
    *Subject to payment clearing before 2pm.

Delivery period

When we accept your order, we will do our best to make the delivery within the quoted delivery period. If we do not attempt a delivery within the quoted delivery period and you provided a full and correct delivery address then we may offer a full or partial refund of the delivery fee. If you provide an incorrect delivery address and we are unable to deliver, then we may treat the order as cancelled by you and refund the price of the goods. The delivery charge will not be refunded. Should nobody be available to accept the delivery, the courier will keep hold of the goods for up to two days and you may re-arrange delivery. After this period we may treat the order as cancelled by you and refund the price of the goods. The delivery charge will not be refunded. We may send items individually, so if you have ordered more than one item from us it is possible you may receive them on different days.

Order status

      • Processing

        The order has been sent to our warehouse for fulfilment. Your order will be dispatched within 1-2 working days.

 
    • Shipped

      The order has been fully dispatched. The dispatch tracking number is provided in the Order Tracking email where you can obtain up to date dispatch information.

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If you have not received your order within 5 working days of placing the order, please email us at webcs@retaildirect.co.uk and in the Subject, please write "Order Tracking". We aim to respond to your email within 24 hours of receipt. (Mon-Fri, excluding bank holidays).