Terms of Use

Online Terms of Use

  1. General

All orders that are accepted and goods supplied are subject to the following express terms and conditions of Retail Direct whose registered office is at Unit 11 Woodford Trading Estate, Southend Road, Woodford Green, Essex, IG8 8HF. These terms may change without notice to you in relation to future sales.

  1. Description and Price

2.1 The description & prices of the goods you order will be as shown clearly at the time you place your order. The goods are subject to availability and price changes from time to time.

2.2 Goods are not supplied on a trial basis. Customers are responsible for verifying suitability and compatibility of equipment and applications before purchasing them.

  1. Delivery and Shortages

3.1 Delivery charges will be applicable to every order, unless you select Free UK delivery.

3.2 In the case of goods purchased by credit/debit card (PayPal); those goods can only be shipped to the card holders registered statement address.

3.3 If there is a change in the agreed delivery date then the buyer has the right to cancel the order and receive a full refund of the amount paid.

3.4 If the delivery has been attempted on the agreed date but the buyer is not available to take delivery of the goods then an additional delivery charge may be applicable if the delivery is to be rescheduled.

3.5 Delivery dates and times are given in good faith but shall not account to any contractual obligation to deliver at the times stated. Retail Direct will not be liable for any loss or damage suffered by you through reasonable or unavoidable delay in delivery.

3.6 Upon taking delivery of the goods the customer should examine the goods and sign the delivery note. If there is a shortage in the goods received, details should be written on the delivery note. Furthermore, for any goods received damaged or otherwise in a state of physical impairment, we must be contacted immediately or within 3 days of such delivery. We will not accept any liability for damaged goods thereafter as couriers will not authorise such requests after the 3 days.

3.7 If you have not received delivery within 5 days of placing you order, please contact us via email webcs@retaildirect.co.uk.

3.8 If you do not contact us within 10 days of placing the order, it may be too late for us to help you as couriers only allow 7 days for any delivery disputes.

  1. Distant Selling Regulations 2000

4.1 All cancellations must be confirmed in writing, fax or email (webcs@retaildirect.co.uk).

4.2 The Buyer may cancel the order, from the date of ordering to the day before the day of dispatch of the order, without any charges and the Company will refund the Buyer in full by the original method of payment.

4.3 The Buyer has a duty of care, under the regulations, to take care of the goods so they can be re-sold again by the Company. The Company will claim, from the Buyer, for the resulting loss in value for goods not kept in a reasonable condition. The Buyer must make the goods freely available at the original delivery address, to the Seller or his agent, within 21 days of cancellation, for collection on a working day. The regulations do not apply to unsealed licensed software. The Company will refund less appropriate deductions (including courier delivery and collection charges) to the Buyer within 28 days of the written notice of cancellation, by the original method of payment

  1. Warranty & Returns

5.1 The company supplies goods with the benefit of a 12-month manufacturer warranty, unless stated otherwise in the item description. Warranty support may involve dealing directly with the manufacturer where possible, depending on the product as stated on the product page.

5.2 If the goods supplied develop a defect while under warranty or you have a complaint you should notify us in writing or e-mail webcs@retaildirect.co.uk. All returns will need to be authorised by members of our Service team (otherwise they may subject to rejection).

5.3 Any requests for returns after 28 days will be subject to confirmation of terms and a restocking fee up to 25% as long as the goods are in ‘As New’ condition, fully boxed and with all original contents and packaging.

5.4 Software items will not be accepted for a return unless the goods are faulty, misdescribed, the shrink-wrap or copyright seal is intact. Items returned as faulty but found to have no fault (tested by manufacturer) may incur a testing charge, the value of which will be based on the cost to the Company without profit.

5.5 Proof of dispatch must be retained until the Company acknowledges safe receipt.

5.6 All packaging material should be retained until the goods are fully tested and functional. Returned goods should be with their original packaging.

  1. Faulty Products

6.1 Dead On Arrival products (DOA - Up to 30 Days)

If you feel your item is faulty on arrival, we would advise contacting us for support before organising a return.

Goods returned with no fault found are subject to a restocking/ handling charge, thus by contacting manufacturer support, we can avoid it by confirming the fault and obtaining the return to vendor authorisation or DOA code.

6.2 Item not as described, malfunctioning or missing parts

In the rare event if your item is not as described, malfunctioning or missing something that was detailed in the listing, please send us an email at webcs@retaildirect.co.uk with the details and we will advise of the next steps.

Please note that you would be required to keep proof of postage when you are returning your items.

6.3 Faulty products beyond 30 Days

If your item develops a fault after 30 days DOA period, please contact the manufacturer to have it fixed under Warranty as listed under the Warranty section below.

  1. Consequential Loss

The Company's liability will be limited to the value of the goods only and not for any consequential damages or losses howsoever caused.

  1. Data Protection

We will take all reasonable precautions to keep the details of your order secure but unless the company is negligent, we will not be liable for unauthorised access to information supplied by you.

  1. Governing Law

Unless otherwise agreed in writing, the laws of the United Kingdom govern this contract.

  1. E&OE

Terms and Conditions are subject to change without notice.


Website terms of use

  1. Important

Thank you for accessing www.retaildirect.co.uk (the "Website"). Please read these terms and conditions (the "Terms") before using the Website which is operated by Retail Direct, whose registered office is at Unit 10, Southend Road, Woodford Green, Essex, IG8 8HF. By using the Website, you signify your acceptance of the Terms in consideration of which we provide you with access. From time to time we may modify the Terms.

Accordingly, please continue to review the Terms whenever accessing or using the Website. If at any time you do not wish to accept the Terms, you may not use the Website. From time to time we may run competitions and promotions via the Website. Separate terms and conditions will be posted where applicable governing such competitions and promotions.

  1. No Reliance

While we have endeavoured to ensure the accuracy of the information accessed via the Website, we do not guarantee or give any warranty as to the accuracy, timeliness or completeness of any information or material on the Website.

Based on warranty, contract and tort (including negligence) or otherwise, even if we have been advised of the possibility thereof. Applicable law may not allow the limitation or exclusion of liability for consequential or incidental damages, so this limitation or exclusion may not apply to you.

  1. Local Laws and Regulations

Unless otherwise specified, the materials on this Website are directed solely at those who access this Website from the United Kingdom mainland. Furthermore, the Website is not directed at any person in any jurisdiction where for any reason the publication or availability of the Website is prohibited. Those in respect of whom such prohibitions apply must not access the Website. We do not represent that either the Website or the Content are appropriate for use or permitted by local laws in all jurisdictions. Those who access the Website do so on their own initiative and are responsible for compliance with applicable local laws or regulations; legal advice should be sought in cases of doubt.

  1. Indemnity

You agree to indemnify, defend, and hold harmless each of us, our employees, representatives and agents, from and against any claims, actions, demands or other proceedings brought against any of us, our employees, representatives or agents, by a third party, to the extent that such claim, suit, action or other proceeding brought against us, its employees, representatives, suppliers, or agents is based on or arises in connection with: (I) your use of the Website; (ii) any breach by you of the Terms; (iii) a claim that any use of the Website by you (aa) infringes any intellectual property rights of any third party, or any right of personality or publicity, or (bb) is libellous or defamatory, or otherwise results in injury or damage to any third party; (iv) any deletions, additions, insertions, or alterations to, or any unauthorised use of, the Website by you; or (v) any misrepresentation or breach of representation or warranty made by you contained herein. References in this section of the Terms to your use of the Website shall be deemed to include any use by a third party where such a third party accesses the Website using your computer. You agree to pay us, our employees, representatives, and agents any and all costs, damages, and expenses (including reasonable legal fees) awarded against any of them or otherwise incurred by any of them in connection with or arising from any such third-party claim, suit, action or proceeding attributable to any such third-party claim.

  1. Termination

Either you or we may terminate these terms with or without cause at any time.

  1. Changes to the Website

You accept that we have the right to change the content or technical specifications of any aspect of the Website at any time at our sole discretion. You further accept that such changes may result in you being unable to access the website.

  1. Waiver

No waiver by us of any breach of any obligation arising under these Terms shall constitute a waiver of any other breach and no failure to exercise or partial exercise by us of any remedy shall constitute a waiver of the right subsequently to exercise that or any other remedy.

  1. Governing Law and Jurisdiction

The Terms are governed by the laws of England and Wales and the parties submit to the exclusive jurisdiction of the English courts.

  1. Disclaimer (Only for blog viewers)

The views expressed in these blogs are of the individual and not necessarily Retail Direct. The information within is provided by way of general information and discussion only and should not be relied upon without obtaining independent expert advice. These blogs are provided with no warranties and confer no rights. You assume all risk for your use of these blogs.