Warranty & Returns

We trust that you will be satisfied with your purchase from Retail Direct. However, if you are not satisfied, you may be able to return the goods under the following circumstances:

 

Change of mind (unwanted goods)

If your change your mind, you can return the goods at your expense via insured (to cover the cost of the goods) & signed for service within 28 days of when you received the item and we will issue a full refund. You are responsible for returning the goods to us if you cancel under these regulations.

Please note that returns due to change of mind (e.g. remorse purchases) are accepted back within 28 days of when you received the item. In addition, remorse purchases have to be returned to us unused, in original condition in the original packaging with all internal packaging, contents and documentation. Alternatively, a restocking charge will be applied.

Our customer service team will send you the returns address with all the necessary details you would need to include in order to return the item.

 

Goods damaged in transit

If any goods you have received are damaged or otherwise in a state of physical impairment, we must be contacted immediately via email at webcs@retaildirect.co.uk. We will not accept any liability for damaged goods if reported after 2 days of delivery.

If the items are visibly damaged on receipt, please either refuse delivery or sign the driver’s delivery note accordingly. Items should be returned in their original packaging complete with all accessories and documentation. Once received back into our warehouse, we will issue a replacement or full refund via original payment method.

 

Faulty products

Dead On Arrival products (DOA - Up to 30 Days)

If you feel your item is faulty on arrival, we would advise contacting us for support before organising a return.

Goods returned with no fault found are subject to a restocking/ handling charge, thus by contacting manufacturer support, we can avoid it by confirming the fault and obtaining the return to vendor authorisation or DOA code.

Item not as described, malfunctioning or missing parts

In the rare event if your item is not as described, malfunctioning or missing something that was detailed in the listing, please send us an email at webcs@retaildirect.co.uk with the details and we will advise of the next steps.

Please note that you would be required to keep proof of postage when you are returning your items.

Faulty products beyond 30 Days

If your item develops a fault after 30 days DOA period, please contact the manufacturer to have it fixed under Warranty as listed under the Warranty section below.

 

Warranty

All our products come with a standard 1 year warranty from the manufacturer, unless otherwise specified on the product page (or otherwise in case of refurbished items for which please refer to details on the item page).

If your item has developed any fault that is not caused by physical damage, liquid damage, neglect, misuse, normal wear & tear and it is still within the warranty period covered by the manufacturer, please contact the manufacturer.

Should you require assistance, you can email us at webcs@retaildirect.co.uk and we can guide you through the process.

 

Returns processing times

Once we receive your item back at our premises, it may take from up to 5 working days to inspect and process the return. This could be longer during the peak times.

Please email us at webcs@retaildirect.co.uk should you have any questions pertaining your return.

 

Order Acknowledgement and Acceptance

Please note that all listings of Retail Direct are invitations to treat and no binding contract will be formed until the order is dispatched which will serve as an acceptance forming a contract of sale. As a seller we reserve our right to transfer ownership of the goods as provided in section 17 of the Sale of Goods Act 1979, i.e. property passes when intended to pass. Any items which have been unintentionally listed at a wrong price will be ended until the technical problem is resolved and no ownership will be passed. All customers will be reimbursed the full amount in case they have paid.

Under Law of Mistake, where parties to a contract operated under a mistake whilst entering into a contract, the contract is voidable, or in certain circumstances as unilateral mistake in price void from the very beginning. In the case of Hartog v Colin and Shields (1939) the seller had made a mistake as to the price of goods and it was held that the buyer must have realised the mistake and as it concerned a term of the contract, the contract was held to be void.